Hermes remains defiant in face of undercover expose showing staff throwing parcels and cursing customers

Hermes remains defiant in face of undercover expose showing staff throwing parcels and cursing customers
 

Hermes has come out fighting after a video, secretly filmed by an undercover reporter in the run-up to Christmas, showed workers at its High Wycombe sorting centre throwing parcels and insulting customers.

The Times reporter also claimed the company routinely failed to deliver next-day orders on time and that he was told by a manager to pose as a new recruit and "act stupid" if customers complained.

One driver was caught on film describing customers as "c***s", according to the [...][1]



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References

  1. ^ Hermes remains defiant in face of undercover expose showing staff throwing parcels and cursing customers (motortransport.co.uk)
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